DirtyVibe.in provides a transparent, fair cancellation and refund workflow for pre-dispatch orders and verified eligible returns.
You can request immediate order cancellation before the order is packed or dispatched by emailing Imperse27@gmail.com with your order number, name, and registered email address.
If the order has not yet been processed for dispatch, it will be cancelled and a full refund initiated.
Once an order is packed and dispatched to our courier partner, it cannot be cancelled directly. Order handling will then follow our Return & Exchange Policy.
DirtyVibe.in reserves the right to cancel an order due to stock unavailability, pricing error, payment gateway failure, suspected fraudulent activity, invalid customer info, or unserviceable PIN code. Any prepaid amount will be refunded immediately.
A refund is eligible under the following circumstances:
Opened, used, worn, tested, or unsealed adult intimate wellness items do not qualify for refunds based solely on personal preference or buyer's remorse.
To report a damaged, defective, or wrong item, email Imperse27@gmail.com with order details and photo/video proof. Our team will verify and initiate an immediate resolution.
Approved refunds are credited directly back to your original payment method (UPI, Bank Account, Credit/Debit Card).
Refund processing times typically range from 3 to 7 business days depending on your bank or payment gateway provider.
Shipping charges are non-refundable unless the return is due to a store error (wrong, damaged, or defective item delivered).
If you are accidentally billed multiple times for a single order due to a payment gateway glitch, the excess duplicate transaction will be refunded in full upon verification.
For cancellation or refund assistance, contact our dedicated support desk:
Email: Imperse27@gmail.com
Contact DirtyVibe support anytime. We ensure confidential assistance.