Due to the intimate, personal, and hygiene-sensitive nature of adult wellness products, our return policy follows strict health and safety standards.
For hygiene, health, and personal safety reasons, we CANNOT accept returns, refunds, or exchanges for opened, unsealed, or used intimate wellness products simply due to a change of mind.
An unopened product may be eligible for return consideration if:
Unless defective, damaged upon arrival, or incorrect, returns are not accepted for:
If you receive a damaged or manufacturing-defective item, report it immediately to Imperse27@gmail.com with your order number and photo/video evidence.
Upon verification, DirtyVibe.in will provide an appropriate remedy (Replacement, Exchange, Repair, or Refund).
If you receive an item different from what you ordered, contact Imperse27@gmail.com. We will arrange a replacement or refund at no extra cost to you.
DirtyVibe.in will cover or reimburse return shipping for verified errors caused by us (damaged, defective, or incorrect items).
For non-defective unopened returns (where approved), return shipping costs remain the customer's responsibility.
All returned parcels undergo strict quality inspection upon arrival at our warehouse. Returned items displaying signs of seal tampering, misuse, or missing parts will not be eligible for refund.
Product exchanges depend on current warehouse inventory. If a replacement unit is out of stock, an eligible refund will be issued to your original payment method.
Contact DirtyVibe support anytime. We ensure confidential assistance.